Q: How do I download movies?
A: You should have the ability to watch any of the movies within the members area simply by clicking on the link to that set and watching the movie. We use Flash for our player and it autimatically plays the movie when the page opens. If you are having problems watching the videos, please upgrade your browser and the flash plugin to the latest version, then re-enter the site after rebooting your computer to be sure the changes took place, that should fix your problem. Also, most of our movies have the ability for you to download to your hard drive and watch at a later time. The pages featuring downloadable movies will have links to download the files. please keep in mind that not all of our content is downloadable, there are some copyright holder restrictions in place for certain videos and certain sites within our network. If the video has the ability to download, it will be posted on the page with download links, if not, it is not downloadable, only streamable.

Q :: How can I change my password or other information on my account?
We are sorry, but we cannot update your account information from our end. For security reasons we are not able to change your username, password, credit card number, expiration date, e-mail address, etc. You may, however, cancel your account and then sign up again as a new member. You may then enter any new information that you need to, as well as choose a different username and password, if you like.

Q :: Do I have unlimited access with my trial membership?
No, you will have limited access to the content offered on the site you sign up to in order to provide you a sampling of our services for full members. We're confident as a trial member you'll be impressed with the preview content and want to become a full member to our site.

Q :: How does billing work on the Trial membership I purchased?
Many of our sites allow you to purchase a low cost trial membership that is good for a specified number of days. Trial memberships upgrade automatically to the standard monthly membership plan unless you cancel within the trial period (the specified number of days from which you purchased your trial).

Q :: How often will I be charged for your services?
Your account will be charged every thirty days from the day you originally subscribed. For example, if your account was activated on October 15th, your credit card will be automatically charged again on November 14th. If you cancel your account before that time, we will not renew your account. Instead your account will expire on that date. For example, if you were activated on October 15th and we receive your cancellation on October 30th, your account would expire on November 14th. If you joined on trial basis, the 30-day billing cycle begins at the end of the trial unless you cancel within the trial period.

Q :: What is your refund policy?
Our subscription fees are nonrefundable. You will receive the full benefits of your membership because your password remains active until the end of the most recent paid billing period no matter when you cancel during that period. Please refer to the Terms and Conditions of the website you joined for further information. They can be located in the customer support section of the members' area.

Q :: How do I know that my membership was canceled?
When you use our automated cancel page you will get a confirmation page. Then the system will send a confirmation to the e-mail address that you provided when
you joined.

Q :: Why have I not receive a cancellation confirmation Email?
It may take up to 24 hours to receive your confirmation Email. If your Email has changed since you signed up or if you used a deferent Email to sign up you may need to confirm your cancelation with our billing support. They will ask you for 2 of the following. Credit card or checking account number, Email you used to sign up, Member ID, or username.

For:

Credit card billing support
Toll Free Hotline
866-631-5707
(U.S. Only)

Direct Support Line:
661-621-9613
(U.S. and International)
Submit Support Request

For Epoch.com
WebSite: http://www.billingsupport.com/
E-mail: billing@billingsupport.com
Phone: US and Canada toll Free 1-800-893-8871
Phone: International 1-310-827-9939

CCBill.com and Ccbill900
Phone: 1-888-596-9279
Website: http://www.ccbill.com/customer-service.html
E-mail: consumersupport@ccbill.com
Phone: 1-888-596-9279
International: 1-888-596-9279

For WTS
Website: http://www.achdebit.com/membership.php
US 1-800-717-7476

For GXbill.de
Website: ://www.gxbill.de
Email: debit@gxbill.com

If you are not sure who billed you, you can contact our customer support staff. Please fill out the required form or call, Submit Support Request.

Q :: I Canceled but you are still billing me?
If you have completed our cancelation form and you are still being billed please check your account on one of the following sites. They will ask you for 2 of the following: Credit card or checking account number, Email you used to sign up, Member ID, or username.

For: Credit card billing support
Toll Free Hotline
866-631-5707
(U.S. Only)

Direct Support Line:
661-621-9613
occash4@netbillingsupport.com
(U.S. and International)
Submit Support Request

For Epoch.com
WebSite: http://www.billingsupport.com/
E-mail: billing@billingsupport.com
Phone: US and Canada toll Free 1-800-893-8871
Phone: International 1-310-827-9939

CCBill.com and Ccbill900
Phone: 1-888-596-9279
Website: http://www.ccbill.com/customer-service.html
E-mail: consumersupport@ccbill.com
Phone: 1-888-596-9279
International: 1-888-596-9279

For WTS
Website: http://www.achdebit.com/membership.php
US 1-800-717-7476

For GXbill.de
Website: http://www.gxbill.de
Email: debit@gxbill.com

If you are not sure who billed you, you can contact our customer support staff. Please fill out the required form, Submit Support Request.

Q :: My question was not answered, can I e-mail you?
Certainly, you can contact our customer support staff. Please fill out the required form, Submit Support Request.

For better viewing of our sites please check your browser settings below.
Your Web Browser: microsoft internet explorer

Our sites are designed with Internet Explorer users in mind.

Please make sure cookies are on:
It appears that your browser has cookies enabled.

Please verify that your Personal Firewall settings are correct:
Firewalls, such as Norton Internet Security, are generally good things to have, but they sometimes interfere with our site. If you are behind a firewall contact your network administrator to see if you can have direct access to the internet from your computer. If you have a personal firewall, disable it while you are visiting our website, and turn it back on when you leave.

How Do I disable my Firewall?
http://help.expedient.com/general/disable_firewall.shtml

Please make sure that your Pop Up Blocker settings are correct:
For the best possible experience while visiting our sites, please disable your Pop Up Blockers.

Adware Information :
Adware can hijack your internet browser and may prevent you from accessing our websites properly. For more information about adware and how to remove it please click here.

A list of quick fixes for customer’s using Windows XP Service Pack 2
http://support.microsoft.com/default.aspx?scid=kb;EN-US;811113

Plug-ins:

Windows Media Player- Is a technology that produces streaming video and audio files. The WM player will play most types of movies including its native Advanced Streaming Format (ASF), WAV, AVI, Quicktime and RealOne formats. A good all-around choice. For more questions regarding Windows Media Player, please click here.
Quicktime- An audio/video technology developed by Apple, but can also play on any PC. Its versatility and quality of playback are outstanding and its ability to compress large movies into small files is remarkable. You don't need the professional version to watch video, just download the free one.

Q :: I have lost/forgotten my User Name and/or Password.
To have your password emailed to you please Submit Support Request

Q:: I just signed up and have not received my User Name and Password.
Your UserName and Password will be sent to the email address you used when you signed up. If you have not received your Username and Password, please contact customer support

Q :: My email is missing.
If you are using a free web mail like hotmail, or yahoo mail and you do not get an email you may need to check your spam ,or trash folder to locate the email. If you need help with this please contact your ISP or click the links below.

AOL users
http://postmaster.info.aol.com/memberinfo/memberfaq.html
   
Yahoo users.
http://help.yahoo.com/help/us/mail/read/read-22.html